Cookies are used to provide the services and features offered on my website, and to improve user experience. Other cookies may be placed by Google Analytics, and by Facebook, Twitter, Instagram and Pinterest, and by the Folksy websites when you follow the relevant links. Please visit the following links to read more about cookies and managing cookies.
I Catherine Dove am the data controller of your personal information as it relates to my Folksy shop, and any enquiries you send me through my website, direct via e-mail or via social media. If you have any questions or concerns, you may contact me using the webform on the Contact Me page on my website, at catherinedovejewellery [!at] hotmail.com or by post at 5 Coles Mead, Tiverton, EX16 4PE.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message, either via e-mail, using the contact button on my website or via Folksy, or through social media, I will receive your name, username and email address, as appropriate. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
With Folksy to comply with my obligations.
With delivery companies to fulfil your order.
To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.